售后服務(wù)
關(guān)鍵詞:利星行,售后服務(wù)
<p class="font24" style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px 0px 15px; color: rgb(51, 51, 51); font-size: 24px; font-family: arial, "microsoft yahei"; white-space: normal;">專業(yè)的技術(shù)服務(wù)團(tuán)隊</p><p class="font24" style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px 0px 15px; color: rgb(51, 51, 51); font-size: 24px; font-family: arial, "microsoft yahei"; white-space: normal;"><img src="http://www.lsh-energy.com/images/service-02.jpg" style="font-size: 20px; box-sizing: border-box; outline: 0px; margin: 6px 0px 0px; padding: 0px; border: 0px; max-width: 100%; vertical-align: top;"/><span style="font-size: 20px;">高效售后安裝調(diào)試</span><br/></p><ul class="list-2 clearfix list-paddingleft-2" style="list-style-type: none;"><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">1</span>設(shè)備安全吊裝入位</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">2</span>管道接口位置確認(rèn)</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">3</span>隱蔽工程質(zhì)檢</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">4</span>機(jī)組合理就位固定</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">5</span>現(xiàn)場預(yù)埋與預(yù)留</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">6</span>設(shè)備入場保護(hù)提醒</p></li></ul><p><br style="box-sizing: border-box; outline: 0px; color: rgb(102, 102, 102); font-family: arial, "microsoft yahei"; font-size: 14px; white-space: normal;"/></p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, "microsoft yahei"; font-size: 14px; white-space: normal;"><img src="/upload/default/20230725/0d6a4270ee3eeca8dd77142034ab6134.jpeg" title="售后1.jpeg" alt="售后1.jpeg"/></p><p class="font24 font20" style="box-sizing: border-box; outline: 0px; margin-top: 40px; margin-bottom: 0px; padding: 0px 0px 15px; color: rgb(51, 51, 51); font-size: 20px; font-family: arial, "microsoft yahei"; white-space: normal;"><img src="http://www.lsh-energy.com/images/service-02.jpg" style="box-sizing: border-box; outline: 0px; margin: 6px 0px 0px; padding: 0px; border: 0px; max-width: 100%; vertical-align: top;"/>卡特彼勒認(rèn)證的調(diào)試工程師</p><ul class="list-2 clearfix list-paddingleft-2" style="list-style-type: none;"><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">1</span>設(shè)備安裝檢查</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">2</span>控制參數(shù)設(shè)置</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">3</span>發(fā)動機(jī)啟動</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">4</span>運(yùn)行所需介質(zhì)填充</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">5</span>絕緣故障處理</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">6</span>啟動時檢查及優(yōu)化</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">7</span>各系統(tǒng)功能檢測</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">8</span>啟動前復(fù)查</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">9</span>調(diào)試報告編制</p></li></ul><p><br style="box-sizing: border-box; outline: 0px; color: rgb(102, 102, 102); font-family: arial, "microsoft yahei"; font-size: 14px; white-space: normal;"/></p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, "microsoft yahei"; font-size: 14px; white-space: normal;"><img src="/upload/default/20230725/0b8f7dce4eec3e7f8a4b965acc24285e.jpg" title="售后2.jpg" alt="售后2.jpg"/></p><p><br/></p><p><img src="http://www.lsh-energy.com/images/service-02.jpg" style="color: rgb(51, 51, 51); font-family: arial, "microsoft yahei"; font-size: 20px; box-sizing: border-box; outline: 0px; margin: 6px 0px 0px; padding: 0px; border: 0px; max-width: 100%; vertical-align: top;"/><span style="color: rgb(51, 51, 51); font-family: arial, "microsoft yahei"; font-size: 20px;">五星級維修車間</span><br/></p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, "microsoft yahei"; font-size: 14px; white-space: normal;">利星行機(jī)械技術(shù)人員都按照卡特彼勒標(biāo)準(zhǔn)進(jìn)行嚴(yán)格培訓(xùn),掌握新的專業(yè)技術(shù)知識。每位技術(shù)人員從基礎(chǔ)的分解、清洗、組裝到測試都依照卡特彼勒標(biāo)準(zhǔn)程序及專業(yè)要求來執(zhí)行。經(jīng)過技術(shù)人員完善的整修后,機(jī)器設(shè)備均能達(dá)到同新機(jī)一樣的性能,投入第二循環(huán)生命。我們擁有配備良好的五星級維修車間,對所有卡特彼勒發(fā)動機(jī)及零配件提供維修和徹底大修服務(wù)。發(fā)動機(jī)維修差異化服務(wù):</p><ul class="list-2 clearfix changdu list-paddingleft-2" style="list-style-type: none;"><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">1</span>進(jìn)車間前全方位整機(jī)清洗:使用專業(yè)設(shè)備對每臺將要進(jìn)入車間的發(fā)動機(jī)進(jìn)行全方位的清洗、除漆,以免污染車間或正在運(yùn)行的機(jī)器。</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">2</span>徹底拆卸和清洗:發(fā)動機(jī)的每個零件逐一、徹底的拆解,并使用專業(yè)設(shè)備進(jìn)行部件清洗、除漆,所有拆卸的部件將被分類放置,防止零件錯位、丟失,甚至變多的現(xiàn)場發(fā)生。</p></li><li><p><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">3</span>檢測和修復(fù):部件清洗后,由專業(yè)的技術(shù)人員進(jìn)行檢測,并按照卡特彼勒的規(guī)范和工藝進(jìn)行修復(fù),組裝。</p></li><li><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px;"><span style="box-sizing: border-box; outline: 0px; margin: 0px 10px 0px 0px; padding: 0px; width: 15px; height: 15px; color: rgb(255, 255, 255); font-family: arial; line-height: 15px; text-align: center; border-radius: 100%; background: rgb(0, 113, 183); display: inline-block;">4</span>試車:修復(fù)后的發(fā)動機(jī)必須經(jīng)過先進(jìn)設(shè)備的功率測試,確保每一臺被修復(fù)的發(fā)動機(jī)恢復(fù)到新機(jī)的性能和標(biāo)準(zhǔn)。</p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px;"><br style="box-sizing: border-box; outline: 0px;"/></p></li></ul><div><img src="/upload/default/20230725/aceb9072f4f3a9998cfd65371153113d.jpg" title="售后三.jpg" alt="售后三.jpg"/></div><p class="font24" style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px 0px 15px; color: rgb(51, 51, 51); font-size: 24px; font-family: arial, "microsoft yahei"; white-space: normal;"><br/></p><p class="font24" style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px 0px 15px; color: rgb(51, 51, 51); font-size: 24px; font-family: arial, "microsoft yahei"; white-space: normal;"><img src="http://www.lsh-energy.com/images/service-02.jpg" style="box-sizing: border-box; outline: 0px; margin: 6px 0px 0px; padding: 0px; border: 0px; max-width: 100%; vertical-align: top;"/>客戶服務(wù)滿意度方案<br/></p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, "microsoft yahei"; font-size: 14px; white-space: normal;">為了提高客戶滿意度和服務(wù)質(zhì)量,在服務(wù)結(jié)束后會由專門人員對維修工作進(jìn)行回訪,并跟蹤客戶的建議和投訴。并作為員工的績效考核指標(biāo)。 每月對回訪結(jié)果進(jìn)行會議討論和總結(jié),并根據(jù)需要制定行動方案和跟蹤。</p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, "microsoft yahei"; font-size: 14px; white-space: normal;"><br style="box-sizing: border-box; outline: 0px;"/></p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, "microsoft yahei"; font-size: 14px; white-space: normal;"><br/></p><p class="font24" style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px 0px 15px; color: rgb(51, 51, 51); font-size: 24px; font-family: arial, "microsoft yahei"; white-space: normal;"><img src="http://www.lsh-energy.com/images/service-02.jpg" style="box-sizing: border-box; outline: 0px; margin: 6px 0px 0px; padding: 0px; border: 0px; max-width: 100%; vertical-align: top;"/>S.O.S油樣檢測</p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, "microsoft yahei"; font-size: 14px; white-space: normal;">利星行機(jī)械擁有亞太地區(qū)為數(shù)不多的設(shè)備齊全、非常專業(yè)的油樣化驗室。該化驗室全自動化程度高,電腦全天候監(jiān)控,數(shù)據(jù)處理準(zhǔn)確高效,完全由美國卡特彼勒總部油樣克隆而來。</p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, "microsoft yahei"; font-size: 14px; white-space: normal;">油樣化驗室設(shè)備:離子發(fā)射光譜儀(ICP)、紅外線分析儀(FTIR)、氣相色譜儀、粘度計、PH劑+電導(dǎo)率+折光儀、振蕩器、通風(fēng)廚、稀釋機(jī)、氧氣/空氣發(fā)生器、試劑柜、專用熱板、專用天平等。</p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, "microsoft yahei"; font-size: 14px; white-space: normal;"><br style="box-sizing: border-box; outline: 0px;"/></p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, "microsoft yahei"; font-size: 14px; white-space: normal;"><br/></p><p class="font24" style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px 0px 15px; color: rgb(51, 51, 51); font-size: 24px; font-family: arial, "microsoft yahei"; white-space: normal;"><img src="http://www.lsh-energy.com/images/service-02.jpg" style="box-sizing: border-box; outline: 0px; margin: 6px 0px 0px; padding: 0px; border: 0px; max-width: 100%; vertical-align: top;"/>純正的卡特彼勒零配件</p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, "microsoft yahei"; font-size: 14px; white-space: normal;">為了確保設(shè)備的正常運(yùn)行,利星行機(jī)械建立了一套完整 的全球零配件供應(yīng)體系,配備維修人員及常用維修部件,保證用戶零件供應(yīng)服務(wù),降低業(yè)主運(yùn)營成本。利星行機(jī)械在各區(qū)域均設(shè)有零配件倉庫,提供充足的卡特彼勒純正零配件庫存齊全,所有的倉庫均采用電腦化管理,可為客戶提供快捷、高效的零配件供貨服務(wù)。</p><p><br style="box-sizing: border-box; outline: 0px; color: rgb(102, 102, 102); font-family: arial, "microsoft yahei"; font-size: 14px; white-space: normal;"/></p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, "microsoft yahei"; font-size: 14px; white-space: normal;">除此之外,卡特彼勒在亞太區(qū)有3個大型的零件倉儲機(jī)構(gòu),其中卡特彼勒物流(上海) 有限公司,位于中國上海臨港物流園區(qū),占地超5萬平方米,是卡特彼勒亞太區(qū)的零件倉儲中心,也是卡特彼勒物流對其在中國的供應(yīng)鏈及配送網(wǎng)絡(luò)的整合結(jié)果。98%的發(fā)動機(jī)零配件在這個中心能夠隨時獲取。</p><p style="box-sizing: border-box; outline: 0px; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(102, 102, 102); font-family: arial, "microsoft yahei"; font-size: 14px; white-space: normal; text-align: center;"><img src="/upload/default/20230725/9de27d69e18c7dca4cff478b5b22473d.png" title="售后四.png" alt="售后四.png"/></p><p><br/></p>